Customer Care Manager
Ghent
As Customer Care, you will work in the Operations Team (with fine colleagues) and make sure that the entire Joule organization runs as smoothly as a Shimano Nexus 7 (don't panic if you don't immediately know what that means exactly).
🔍WHO ARE WE LOOKING FOR?
A goal-getter, a problem-solver, a social, enthusiastic, driven, passionate workhorse. Now, to see the trees through the LinkedIn forest of personal attributes, let's make it a little more concrete:
- You speak fluent Dutch, English and French
- You have a higher education degree, a college degree in life is also welcome
- You are enthusiastic, a jumper and have lots of energy
- You can work independently and are structured
- You are communicative and enjoy interacting with customers
- You are not averse to talking on the phone, in fact, you quite enjoy doing it
- You like structure and organization, and that's at is still general, so let's just say you're a fan of Dymo labels, organized server environments and folders in your mailbox
- You are a cool(n)
💁What should I do
Joule has a slew of (great) customers with great bikes. You are the central hub of Joule, the spider in the wheel, the sting axis. You make sure our customers are helped with questions about their leasing and support for their bike plan.
You are active in 3 fields:
1. Customer communication: at Joule we value not only the service (maintenance and repair) but also the communication around it. You ensure that the customer is informed and proactively followed up. Your phone is in your left pocket, your smooth pen in your right pocket. Besides communicating, you help think about processes to optimize communication.
2. Scheduling communications technicians: you work with the Operations Manager to develop route planning for our technicians on the job. You also provide them with sufficiently detailed info to carry out deliveries, maintenance and repairs to perfection.
3. Inventory management: you stand in for purchase orders and manage inventory.
💰What does it slide
You will enter a young environment where customer focus, dynamism, sports, and work joy are key. Of course we'll ride over the occasional cobblestone, but we'll take the lead. Feel free to put yourself in our wheel.
You may come to work for our clean eyes. Unfortunately, those usually don't suffice. That's why we have some extras planned:
- An attractive salary
- Hospitalization insurance
- Meal vouchers
- Using an electric bicycle (duuh)
- Gooie coffee and a frig full of soda, non-alcoholic protein beer and alcoholic non-protein beer
- A Joule sweatshirt made by designers
- 2 tubes and 1 pair of brake pads per year
🏬 Joule kicks more energy into your business
Bicycle leasing for businesses and public services. That's what we do and that's what we're good at.
Joule was founded in 2018 and has been growing like crazy ever since. At the beginning of 2022, Lab Box,D'Ieteren's start-up studio, joined Joule, so that we can now shift up a gear.
Our values (yes, this is how we do it):
- Stakeholder Intimacy: we enjoy working sustainably with our customers, colleagues, partners and suppliers
- Fun but functional: if it is useful then we make it fun
- Transparency
